Terms of service
Last updated: 30 December 2025
Plain English Summary (Non-Contractual)
This summary is provided for convenience only and does not replace or override the full Terms & Conditions set out below.
A 10% deposit is required to confirm your booking.
The remaining prepaid balance is due no later than 21 days before your tour begins.
You may choose to pay part of your tour price in cash, in Cuba, directly to your local guide (typically around 15%, up to 60% by agreement). This is optional.
Payments made more than 21 days before departure are refundable or transferable, less credit card and administration fees.
Tours are delivered using independent third-party service providers in Cuba. We arrange services but are not responsible for their actions or omissions.
Health insurance is mandatory for entry into Cuba and is a requirement of the Cuban government. In addition, we strongly recommend comprehensive travel insurance to protect against cancellations, illness, weather events, and other unforeseen circumstances.
U.S. travellers are solely responsible for ensuring their travel to Cuba complies with U.S. laws and regulations.
Diving and similar activities are not operated by us and are undertaken entirely at your own risk.
Please read the full Terms carefully before booking.
1. Definitions
In these Terms & Conditions:
Company, we, us, our means Locally Sourced Cuba Tours.
Client, you, your means the person making the booking and all members of their travelling party.
Tour means a private tailor-made tour or scheduled group tour operated by the Company in Cuba.
Tour Price means the total price quoted for the Tour.
Deposit means the initial payment required to secure a booking.
On-Location Payment means any agreed portion of the Tour Price paid in cash in Cuba directly to local service providers.
Third-Party Supplier means any independent provider of services, including guides, transport operators, accommodation providers, and activity operators.
2. Contract Formation
2.1 A binding contract is formed when:
(a) the Company confirms your booking in writing; and
(b) the required Deposit has been received.
2.2 The person making the booking warrants that they have authority to accept these Terms on behalf of all members of their travelling party.
3. Deposits & Payment Terms
3.1 A Deposit of 10% of the Tour Price is required to secure a booking.
3.2 The remaining prepaid balance must be paid no later than 21 days prior to the Tour commencement date, unless otherwise agreed in writing.
3.3 Failure to pay the balance by the due date may result in cancellation of the booking.
4. On-Location Payments
4.1 Tours are typically structured so that approximately 15% of the Tour Price is payable as an On-Location Payment.
4.2 By mutual written agreement, up to 60% of the Tour Price may be paid as an On-Location Payment.
4.3 On-Location Payments are optional. Clients may elect to pay 100% of the Tour Price in advance.
4.4 The Company is not responsible for exchange rates, cash availability, or any issues arising from On-Location Payments.
5. Cancellations, Refunds & Transfers
5.1 Cancellations more than 21 days before departure
If you cancel your booking in writing more than 21 days prior to Tour commencement, payments made are refundable or transferable, less applicable administration and credit card processing fees.
5.2 Cancellations within 21 days of departure
Cancellations within 21 days of departure may result in partial or full loss of monies paid, subject to Third-Party Supplier terms.
5.3 Refund Fees
All approved refunds are subject to a 4.6% administration and credit card processing fee, representing non-recoverable transaction costs.
5.4 Transfers & Amendments
Requests to amend dates, traveller names, or transfer bookings are subject to availability and may incur additional costs.
6. Travel Insurance & Mandatory Cuban Health Insurance
6.1 Mandatory Cuban Health Insurance
All travellers to Cuba are required by the Cuban government to hold valid health insurance for the duration of their stay. This insurance must cover medical treatment and related healthcare costs while in Cuba.
6.2 Client Responsibility
It is the Client’s sole responsibility to ensure compliance with this mandatory requirement. Failure to hold valid health insurance may result in denial of entry to Cuba or refusal of medical treatment.
6.3 Comprehensive Travel Insurance (Strongly Recommended)
In addition to the mandatory health insurance requirement, the Company strongly recommends that all Clients obtain comprehensive travel insurance at the time of booking.
Such insurance should cover, at a minimum:
trip cancellation or curtailment;
medical expenses and emergency evacuation;
illness or injury to the Client or immediate family;
weather-related disruptions;
loss, theft, or damage to personal belongings;
personal liability.
6.4 No Liability for Uninsured Losses
The Company is not responsible for any costs, losses, or expenses incurred by the Client that would otherwise have been covered by health or travel insurance.
7. Third-Party Suppliers
7.1 The Company acts as a tour organiser and booking facilitator only.
7.2 All services in Cuba are provided by independent Third-Party Suppliers.
7.3 The Company does not control Third-Party Suppliers and is not liable for their acts, omissions, negligence, defaults, or failures.
7.4 All services are subject to the terms and conditions of the relevant Third-Party Supplier.
8. Limitation of Liability
8.1 To the maximum extent permitted by law, the Company is not liable for any loss, damage, delay, expense, personal injury, illness, death, or inconvenience arising directly or indirectly from:
acts or omissions of Third-Party Suppliers;
travel delays, mechanical failure, weather events, infrastructure limitations, or government actions;
force majeure events.
8.2 Where liability cannot be excluded under New Zealand law, the Company’s liability is limited, at its option, to:
(a) the resupply of the relevant services; or
(b) the cost of resupplying those services.
8.3 In all cases, the Company’s total liability shall not exceed the amount paid directly to the Company by the Client for the relevant Tour.
9. Optional Activities & Diving
9.1 The Company does not operate diving tours.
9.2 Any diving, snorkelling, adventure, or optional activities undertaken by Clients are done entirely at the Client’s own discretion and risk, whether or not information or introductions are provided.
9.3 The Company accepts no responsibility or liability for optional activities not expressly included in the agreed Tour itinerary.
10. Assumption of Risk
10.1 Travel in Cuba involves inherent risks, including but not limited to:
variable infrastructure and transport conditions;
limited access to medical facilities and supplies;
weather-related disruptions;
regulatory and logistical unpredictability.
10.2 By booking a Tour, the Client knowingly and voluntarily assumes these risks.
11. Client Conduct
11.1 The Company reserves the right to remove any Client from a Tour whose behaviour:
(a) jeopardises safety;
(b) disrupts other travellers; or
(c) breaches local laws or customs.
11.2 No refund will be provided in such circumstances.
12. Force Majeure
12.1 The Company is not liable for failure to perform obligations due to events beyond its reasonable control, including natural disasters, pandemics, government actions, or transportation disruptions.
13. Passports, Visas & Health Requirements
13.1 Clients are responsible for ensuring they hold valid passports, visas, vaccinations, and health documentation required for travel.
13.2 This includes compliance with Cuba’s mandatory health insurance requirements.
14. U.S. Traveller Compliance & Legal Responsibility
14.1 Travel to Cuba by United States citizens and residents is subject to U.S. government laws, regulations, and licensing requirements, including those administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).
14.2 While the Company may provide general information regarding permitted categories of travel, the Company does not provide legal advice and does not warrant that any individual Client’s travel complies with U.S. law.
14.3 U.S. Clients are solely responsible for ensuring that their travel:
(a) falls within a permitted category of travel under U.S. law;
(b) complies with all applicable U.S. regulations at the time of travel; and
(c) meets any record-keeping or documentation requirements imposed by U.S. authorities.
14.4 The Company accepts no responsibility or liability for any consequences arising from a U.S. Client’s failure to comply with U.S. laws or regulations, including denied boarding, refused entry, fines, penalties, or enforcement action.
14.5 Changes in U.S. policy, interpretation, or enforcement do not constitute grounds for cancellation or refund beyond what is expressly stated in these Terms.
15. Consumer Law Compliance (New Zealand)
15.1 Nothing in these Terms is intended to exclude, restrict, or modify any rights or remedies available to consumers under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986, except to the extent permitted by law.
15.2 Where the Client acquires services for business purposes and is therefore “in trade”, the parties agree that the Consumer Guarantees Act 1993 does not apply, to the maximum extent permitted by law.
16. Governing Law & Jurisdiction
16.1 These Terms are governed by the laws of New Zealand.
16.2 Any disputes shall be subject to the exclusive jurisdiction of the New Zealand courts.
17. Entire Agreement
17.1 These Terms constitute the entire agreement between the Company and the Client and supersede all prior representations, communications, or understandings.